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 MISCO Australia Pty Ltd (“MISCO Australia”, “we”, “our”, “us”) is committed to protecting the privacy of individuals and organisations we interact with. This Privacy Policy sets out how we collect, store, use, and protect personal information, in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, international data protection frameworks such as the EU General Data Protection Regulation (GDPR).

 

1. Scope

This policy applies to:

• Customers, suppliers, contractors, and business partners;

• Website visitors and online service users;

• Employees, job applicants, and contractors;

• Any individual who engages with MISCO Australia.

 

2. Information We Collect

We may collect the following types of personal information:

• Identity & Contact Information – names, company details, role/title, addresses, phone numbers, and email addresses.

• Transactional & Financial Information – billing details, payment records, ABN/GST numbers, bank details (for processing).

• Website & Technical Data – IP address, browser type, device information, and website usage analytics.

• Employment Information – CVs, qualifications, references, background checks, visa/right-to-work status.

• Supplier Information – licences, compliance certificates, QA documents.

• Sensitive Information (only if required by law or WHS obligations, with consent) – medical or emergency information for staff and contractors.

 

 

3. How We Collect Information

We collect personal information through:

• Direct interactions (quotations, sales orders, customer enquiries, emails, phone calls, meetings);

• Online forms, downloads, newsletter sign-ups, or website tracking tools;

• Supplier onboarding and contract management;

• Employment applications and HR processes;

• Publicly available sources and industry directories;

• Third-party service providers (e.g., freight, payment processors, IT platforms).

 

4. Why We Collect & Use Information

We use personal information to:

• Provide quotations, process orders, deliver products, and manage accounts;

• Respond to enquiries and provide technical support;

• Ensure compliance with contracts, standards (ISO, AS/NZS, IEC, UL), and regulatory requirements;

• Improve customer service, website experience, and product offering;

• Communicate with customers about products, services, and updates;

• Conduct marketing campaigns and events (with opt-out options);

• Undertake recruitment, payroll, and workplace health & safety obligations;

• Support supply chain compliance (modern slavery, defence export control, sustainability).

 

5. Disclosure of Information

We may share personal information with:

• Freight, warehousing, and logistics providers;

• Payment processors, accountants, and auditors;

• IT service providers, cloud hosting, and marketing platforms;

• Regulators, law enforcement, or government authorities where legally required;

• International suppliers, contractors, and compliance bodies where necessary.

We do not sell or rent personal information.

 

6. International Data Transfers

Where overseas disclosure is necessary (e.g., to international suppliers or logistics partners), MISCO Australia ensures:

• Reasonable steps are taken to ensure recipients comply with the APPs or equivalent standards (e.g., GDPR, ISO frameworks).

• Contracts include confidentiality and data protection clauses.

 

7. Data Security & Storage

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

• Data is stored in secure cloud-based systems and physical records with restricted access.

• Access is limited to authorised personnel only.

• Retention periods are aligned with business, legal, and contractual obligations, after which information is securely deleted or destroyed.

 

8. Direct Marketing

• We may use personal information to provide updates about MISCO products, services, and events.

• You may opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.

 

9. Cookies & Online Tracking

Our website uses cookies and similar technologies to:

• Improve site performance and user experience;

• Monitor traffic and analytics (e.g., Google Analytics);

• Support targeted advertising campaigns (Google Ads, LinkedIn Ads).

For full details, refer to our Cookie Policy.

 

 

10. Access, Correction & Complaints

You have the right to:

• Request access to the personal information we hold about you;

• Request corrections if information is inaccurate, incomplete, or outdated;

• Lodge a privacy complaint if you believe we have breached the APPs.

We will respond to requests within a reasonable timeframe. If you are dissatisfied with our response, you may escalate to the Office of the Australian Information Commissioner (OAIC).

 

11. Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on our website.

 

12. Contact Us

For privacy-related enquiries or complaints, please contact:

 

MISCO Australia Pty Ltd
ABN: 30 679 048 054
89–91 Licola Crescent, Dandenong South VIC 3175, Australia
T: (03) 9706 5185
E: info@misco.net.au

 

Document Control

Document Title: Privacy Policy | Version: 1.0

Date Issued: 01/09/2024 | Next Review Date: 01/09/2027.

Prepared By: Rhiannon Frankas | Approved By: Directors – MISCO Australia